CollabSuite Pricing

Over half of the employees in most organizations do not use collaboration features and are primarily email-only users. But when you buy an email and collaboration solution, you end up paying for all the users in the organization. This is a significant wast of your IT investment. Synovel CollabSuite comes with an innovative pricing model that enables you to target your IT investments at the right users and eliminate wasteful expenditure.

Pay only for Premium users and get Standard users free

Synovel allows you to pay for only the "Premium users" that use complete email and collaboration functionality and provide "Standard users" with email functionality for free. For every Premium user license, 2 Standard user licenses are provided free. The table below illustrates the functionality difference between the two.

	Standard User	Premium User
Email
Calendaring	Personal local calendar only
Instant messaging	On request
Web access	Email only
Mobile access	Email only
Pricing	Free	$40/Year + 2 Free Standard users

Please write to sales for any discounts/information on pricing.

Support

Customers can buy support incidents in two packages - standard and premium. In both the packages Synovel currently offers 12x6 support only. The difference between the two is illustrated in the following table.

		Standard	Premium
Support portal access
Email Support
Access to support forums and knowledge base
Security updates
Phone Support			(12x6)
Response time	Class A	2 Hours	2 Hours
	Class B	1 Business day	6 Hours
	Class C	2 Business days	1 Business day
Incident pricing	1 incident	60$	100$
	5 incidents	250$	400$
	10 incidents	450$	700$

The classification of support incidents is illustrated below.