Synovel Collabsuite comes in two editions - Community Edition and Enterprise Edition. You can find the comparison here. The Community Edition is Free. Pricing for Enterprise Edition is as follows:

License Type Pricing
Annual 18 USD / user / year
Perpetual (Free Premium Support for one year) 35 USD / user
Contact Sales for discounts on Volume Licensing

Pricing for premium support is based on the number of incidents. Price for incidents packs is as follows:

Incidents Pack Pricing
5 incidents Pack 600 USD
15 incidents Pack 1500 USD
40 incidents Pack 3000 USD

* Discounts available for African/APAC regions and educational and non-profit organizations. Please contact us for pricing.

* Premium Support available on Email and Phone (for critical incidents)